Work with us at Kleyn

Service Writer

Pay: $60000 - $120000 Per Year

Job Type: Customer Service

Summary

We're looking for a highly motivated and customer-focused service writer to join our team. You'll be the first point of contact for our valued customers, acting as a liaison between them and our technicians. This role requires excellent communication and customer service skills, and the ability to manage multiple tasks in a fast-paced environment. If you're passionate about the automotive industry and thrive in a team environment, we encourage you to apply!

Job Description:

Responsibilities

• Greet customers in a friendly and professional manner, both in person and over the phone
• Actively listen to customer concerns and accurately assess repair needs
• Schedule service appointments and effectively communicate estimated timelines
• Create and manage repair orders, ensuring accurate information and clear communication with technicians
• Obtain customer authorization for repairs and provide detailed service cost estimates
• Provide regular updates to customers on the progress of their repairs
• Process payments and ensure customer satisfaction throughout the repair process
• Maintain accurate customer records and shop documentation

Requirements

• Excellent communication and interpersonal skills, with a focus on building rapport and resolving customer concerns
• Proficient in computer skills,
• Ability to multi-task, prioritize workload, and manage deadlines effectively
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively within a team environment

Shift Schedule

• Type of employment (full-time)

Shift Schedule:

• Full Time
• 48 hours per week

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance
• Paid Holidays
• Paid Personal Days
• Personal Development Assistance
• Retirement Plan

At Kleyn Mobile Repair, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Kleyn Mobile Repair is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.